Our Services

CCES coordinates two energy bill assistance programs for low-income Monterey, Santa Cruz and San Mateo county residents:

1)The Home Energy Assistance Program(HEAP) provides payment assistance with home energy bills. The one time per calendar year payment varies depending on income, household size, and funding. Households facing shutoff (customer has received 15-day or 48-hour notice) may receive immediate help at emergency service sites centrally located in San Mateo, Santa Cruz and Monterey counties. Applicants should call our 1-888-728-3637 toll-free number for current locations and hours.

2) California Alternate Rates for Energy (CARE) is a discount rate program offered by PG&E which gives eligible low-income households a 20% discount on their energy bill.

HEAP Eligibility Guidelines* (eligibility in HEAP is determined by the last 30 days of income) Monthly income cannot exceed:
1 person - $2,700

2 persons - $3,531

3 persons - $4,361

4 persons - $5,192

5 persons - $6,023

6 persons - $6,854

7 persons - $7,010

8 persons - $7,166

9 persons - $7,321

10 persons - $7,477

11 persons - $7,633

12 persons - $7,789

13 persons - $7,944

14 persons - $8,100

15 persons - $8,256
*HEAP eligibility guidelines may change depending on funding.

CARE Eligibility Guidelines (eligibility in CARE is determined by the last 12 months of income) Annual income cannot exceed:
1-2 persons - $39,440 or less
3 persons - $49,720 or less
4 persons - $60,000 or less
5 persons - $70,280 or less
6 persons - $80,560 or less
7 persons - $90,840 or less
8 persons - $101,120 or less

9 persons - $111,400 or less
10 persons - $121,680 or less

The 1-888-728-3637 line works 24 hours a day and customers need only leave their name, address, and phone number to receive an application and instructions by mail within two to four working days.

HEAP applicants may be eligible for Weatherization Services. Energy efficiency-improving measures are done in the home to reduce energy costs. This program is available to renters as well as homeowners. Owners of rental property are not charged when these services are provided for their tenants. Weatherization services may include:

• Heating and gas appliance safety and efficiency inspection with possible repair or replacement of existing systems.
• On-site home inspection to determine energy losses.
• In-house crew implementation for installation of energy conservation and heat loss measures.
• Post work inspection of quality, safety, and client satisfaction

Other Services Available!

• Balanced Payment Plan
• Medical Baseline Program
• Energy Conservation Education
• Consumer Rights
• Rebate Programs