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Referring Your Program Participants to CCES

REGULAR APPLICATIONS
Applicants that submit a complete, regular application (no shut off notice) will receive a letter by mail
notifying them of their eligibility. The HEAP benefit is typically applied 8-10 weeks after the application is
processed. Applicants should continue making payments until the credit is applied to their account to
prevent disconnection.

SHUT OFF NOTICE APPLICATIONS
Applicants that submit a complete application with a 15-day or 48-hour shut off notice and those that have
been disconnected for less than 2 weeks will receive a letter by mail notifying them of their eligibility.
However, they should contact their utility provider at least 48 hours after their application is submitted to
obtain the following information:
• Benefit amount
• Remaining balance
• Make payment arrangements for their remaining balance

If the Applicant does not contact their utility provider and/or fails to make payment arrangements for their
remaining balance, they will receive another shut-off notice and will be at risk of having their utilities
disconnected, even after a pledge has been made to their account.

Deficient applications (regular and shut off notice) are returned to the applicant by mail with a notice
requesting the necessary information and documents.

Access to CCES Program Information & Forms

24/7 Access Line Download Online Application
1-888-728-3637 www.EnergyServices.org www.CaLiHeapApply.com

Central Coast Energy Services, Inc.

PO BOX 2707 Watsonville, CA 95077

1-888-728-3637

www.EnergyServices.org