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                                       PARTICIPANTS TO CCES


       Applicants with a regular utility bill (no shut-off notice) will receive a letter by mail notifying them of
       their eligibility.The HEAP benefit is typically applied 8-10 weeks after the application is processed.
       Applicants should continue making payments until the credit is applied to their account to prevent


       Applicants with a 15-day or 48-hour shut-off notice will receive a letter by mail notifying them of their
       eligibility. However, they should contact their utility provider at least 48 hours after their application is
       submitted to obtain the following information:
              •    Benefit amount
              •    Remaining balance
              •    Make payment arrangements for their remaining balance

       If the Applicant does not contact their utility provider and/or fails to make payment arrangements for
       their remaining balance, they will receive another shut-off notice and will be at risk of having their
       utilities disconnected, even after a pledge has been made to their account.

       Deficient applications (regular and shut off notice) are returned to the applicant by mail with a notice
       requesting the necessary information and documents.


        The online LIHEAP application system has a user-friendly interface which allows applicants to securely
        submit a complete application and required documents. It provides step-by-step application status
        update notifications directly to the applicant’s e-mail account. may be used
        by households seeking assistance with regular utility bills or those with shut-off notices.

                                                    Central Coast Energy Servic           es, Inc.
                                                    PO BOX 2707  Watsonville, CA 95077


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